Privacy Policy

Last updated: May 13, 2026


1. Data Controller Identity

Personal data collected on www.getfreshe.com is processed by:

FRESHE WELLNESS OÜ (Kalaranna 8/6-15, 10415 Tallinn, Estonia) and the French distributor FRESHE WELLNESS SAS (128 Rue la Boétie, 75008 Paris, France).

2. Data Collected

We collect the following data during your orders and interactions with our site:

  • Identity data: first name, last name
  • Contact data: email address, phone number
  • Delivery data: full postal address, zip code, city, country
  • Payment data: processed by Stripe (we do not store your banking details)
  • Browsing data: cookies, IP address, pages visited, session duration
  • Communication data: messages sent to customer service

3. Purposes of Processing

Your data is used for the following purposes:

  • Processing and delivering your orders
  • Managing your customer account
  • Order-related communications (confirmation, tracking, returns)
  • Sending newsletters and marketing communications (with your consent)
  • Improving our website and services
  • Complying with our legal and accounting obligations
  • Fraud prevention

4. Legal Basis for Processing

  • Performance of contract: for processing and delivering your orders
  • Consent: for marketing communications and non-essential cookies
  • Legitimate interest: for security, fraud prevention and service improvement
  • Legal obligation: for our accounting and tax obligations

5. Data Retention

  • Order data: 5 years from the last order
  • Accounting data: 10 years (legal obligation)
  • Marketing data: until withdrawal of your consent
  • Cookies: maximum 13 months

6. Data Recipients

Your data may be shared with:

  • Payment processors — secure transaction processing (such as Stripe Inc.)
  • E-commerce hosting provider — online store operations (such as Shopify Inc.)
  • Delivery carriers — order fulfilment
  • Email marketing service providers — marketing communications (with your consent)
  • Advertising platforms — targeted advertising (with your consent)
  • Analytics providers — site performance measurement

We never sell your personal data to third parties.

7. International Transfers

Some of our service providers (Shopify, Stripe, Meta, TikTok) may process your data outside the European Union. These transfers are governed by appropriate safeguards (standard contractual clauses, European Commission adequacy decisions).

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access to your personal data
  • Right to rectification of your data
  • Right to erasure ('right to be forgotten')
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw your consent at any time

To exercise these rights, contact us at: contact@getfreshe.com

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr, or with your local data protection authority.

9. Cookies

Our site uses cookies to improve your browsing experience. You can manage your cookie preferences via the consent banner available on our site.

Types of cookies used:

  • Essential cookies: necessary for the site to function (cart, session)
  • Analytical cookies: audience measurement (Google Analytics)
  • Marketing cookies: targeted advertising (Meta Pixel, TikTok Pixel)

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Payments are fully secured via Stripe (SSL/TLS protocol).

11. Changes

We reserve the right to modify this privacy policy at any time. The version in force is the one published on our site with the update date indicated in the header.

12. Contact

For any questions regarding this privacy policy:

Email: contact@getfreshe.com